Shipping & Policies
Online orders ship within 1-2 business days. You will get an email with a tracking number when your order ships, so that you know to look for it.
Inventory
We work hard to keep our inventory updated on our website, but sometimes errors do occur. If when we go to process your order, we discover that we don't have enough in stock, we will refund the difference and ship the remainder of your order.
Domestic Shipping
Online orders $100 or less ship for $8 flat rate. Orders over $100 ship free!
The $8 flat rate and free shipping orders go out via USPS First Class, USPS Ground Advantage, and UPS Ground Saver, depending on order size and weight.
International Shipping
For international orders, we partner with Gobal-e to handle duties and provide a shipping rate via DHL. International orders will show "Global-e" as the merchant of record, not Christie's Quilting.
Customs
International customers are responsible for any customs, duties, or taxes collected by their governments.
Online Returns
If your order arrives and you are not 100% satisfied, please contact us as soon as possible so that we can work with you to make it right.
We accept returns within 30 days. Once the item arrives back to us, a refund will be made to your original payment method. Please note, no refunds can be given for shipping & handling charges.
No returns on BERNINA items, sale items, pre-orders, books, or patterns.
All returns must be in original condition and packaging and they must not have odors (like mothballs or cigarette smoke) on them.
When returning an order that received free shipping, an $8 fee applies.
Sales Tax
We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase if you live in the US. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.
WE COLLECT SALES TAX in states where we have physical presence (or nexus), including Connecticut.
WE DO NOT COLLECT SALES TAX in any state NOT listed above because we are not required to collect sales or use tax in these states.